CHAPTER THIRTY-SEVEN
FREQUENTLY ASKED QUESTIONS
To better serve our customers, Build-A-Dragon’s support team has compiled answers to some of our most commonly asked questions here. Even though we know you won’t bother, we still encourage to read this guide in its entirety before contacting us with a question.
Which dragon should I choose?
That depends on what you want. If you’re looking for a family pet or in-home companion, you probably want our bestselling model, the Rover. This model grows up to four feet long, weighs less than eighty pounds, and will be a loyal friend to your family. If you live in a small space and the idea of an 80-pound pet scares you, take a look at our Laptop model, which is designed for urban living. It can even fly short distances and has minimal cleanup. Plus, a customized Build-A-Dragon dragon tote comes with every purchase.
If your heart is set on a flying dragon, we offer two fantastic options with more endurance than the Laptop. The first is the Pterodactyl, our long-range flier. Don’t believe everything you’ve read about it online. This dragon can soar. Does it crash into the occasional stationary object? Sure. But no more often than the average delivery drone. For a nimbler flying dragon, consider our Harrier model, which balances endurance and airborne agility.
Still here? You must be a discerning customer, indeed. May we recommend our premium dragon customization program? You give us the specs, and we design a dragon to the best of our ability that will meet them. Every customized dragon is unique and one-of-a-kind. Pricing available upon request.
When will my dragon arrive?
Once you’ve placed your order, it will enter Build-A-Dragon’s product fulfillment queue, for completion as soon as a dragon becomes available. Build-A-Dragon’s products are generally first come, first served. It may take 4-6 weeks until we’re able to fulfill your order. You’ll receive an e-mail notification when this happens. Add another 5-7 business days for delivery.
I placed a custom dragon order. How does that affect things?
Custom dragon design is a premium service provided by our Dragon Design department, the same team that brought you the bestselling Rover dragon. It may take 1-2 months before they can get to your design. Once you receive notification that your egg has been printed, it will arrive in about a week. We understand that this is a long time to wait and appreciate your patience. That’s also why it’s important that you be the first one in your family and/or group of friends to place a custom dragon order. Then you can lord it over your peers as they settle in for the long haul until delivery day.
How do I get my dragon egg to hatch?
You follow the detailed instructions we provide to you, that’s how. Dragon eggs must be warmed to and maintained at a consistent temperature in order to hatch on time. We recommend a Build-A-Dragon HatchRite heating lamp (sold separately) for this purpose.
We cannot stress enough the importance of having fresh (raw) meat on hand to feed your dragon upon hatching. Newly born dragons are ravenous, and they need to eat right away to replenish energy stores after the strain of hatching. Furthermore, this simple act—providing your dragon with food—establishes the link between a dragon and its human master. It’s critical to ensuring that your dragon accepts you as its owner. We ask that you kindly not screw it up.
If desired, Build-A-Dragon offers assisted hatching and imprinting with support from our highly trained personnel. This premium service is currently only available at our headquarters in Phoenix, Arizona. Pricing is available upon request.
I don’t want my dragon anymore. Can I return it?
Build-A-Dragon’s standard models are eligible for return for the first 30 days following delivery. Please call our customer service line for instructions on how to complete the return. Fair warning: it will involve giving your dragon a powerful sedative in the form of a suppository. This is the only condition under which we could persuade shipping providers to transport them. Returned dragons are housed at The Farm—our desert facility with specially designed enclosures and full-time care—until we can find a new home for them.
Unfortunately, due to the unique nature of custom dragons, most are not eligible for return or exchange. That’s why we encourage you to specify your custom design with the utmost care.
What can I feed my dragon?
The best way to make sure your dragon gets what he needs is to only feed him with RepChow, our specially designed dragon food. If you prefer to provide your own food, you should administer a RepVite tablet or the RepViteWater beverage to your dragon at least once a month.
With the exception of the Guardian models, our dragons should not be taught to hunt food on their own. That might enable them to escape captivity and live in the wild where they have no natural predators. Reptiles ruled this planet once. It is in everyone’s best interests to make sure that doesn’t come to pass once again.